Frequently Asked Questions (FAQ)

When will the candles arrive?
Candles will be shipped at the end of the month in which you order in time to arrive for the first Friday of the following month.
For example, if you order on January 10th, the candles will arrive by the first Friday in February.

When will the candles arrive if I order after the 15th of the month?
Subscriptions purchased after the 15th will ship the following month.
For example, if you order on Jan. 27th, your order will arrive for the first Friday in March.

How will the candles be shipped?
Your candles will be shipped via USPS.

How can I track my shipment?
The buyer will receive an email with tracking and delivery information.

Do you ship internationally?
We do not ship internationally at this time.

How do I change or cancel an order after I check out?
If you are interested in canceling your order before our shipping date please contact us by email at feedback@shabbatcandleclub.com. Orders that have been sent cannot be canceled.

If it’s a gift, how will the recipient know who it’s from and can I include a personal note? When you place your order there will be an option to add a gift message.  As we box up your gift order we will add a hand written note with your gift message.

I'm buying this as a gift. What can I give since your shipment probably won't align with the special occasion?
We offer gift cards.

Will the candles be the same every month?
To keep it interesting, the colors and styles will vary.  Each box will include 5-pairs of different beautifully dipped candles.

What size are the candles?
Although the styles may vary based on supplies, typically the candles will be approximately 0.65” in diameter x 5” in height.

How long will the candles burn?
The candles typically burn for 3 ½ hours

Are your candles dripless?
In ideal conditions the candles only minimally drip. With air flow, candles get additional oxygen and they will drip. Avoid drafts and be sure to keep the wicks trimmed to ¼ inch. We recommend using a candle mat under your candle sticks or a bobeche to gather any wax. The parchment paper included in your box of candles could be used as a mat. As an example we use a recycled coffee bag with the silver lining out. Some wax will gather on your candle sticks. A few minutes in the freezer and the “waxcicles” can be removed.

How many candles will be shipped?
Five pairs of candles.

I received a broken candle or candles; what do I do?
Email us at feedback@shabbatcandleclub.com and we’ll be happy to work with you to come to a resolution.


Additional Questions?

Email us at feedback@shabbatcandleclub.com and we’ll be happy to help!